Privacy Policy

1. Introduction

Miller Moves ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our removal services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

• Name and contact details (phone number, email address)
• Addresses (collection and delivery locations)
• Service requirements and preferences
• Payment information (processed securely by third-party providers)
• Communication records and correspondence

Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system

3. How We Use Your Information

We use your personal information to:

• Provide removal and related services
• Process bookings and manage appointments
• Communicate about your service requirements
• Send quotes and invoices
• Improve our services and website functionality
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide our removal services
• Legitimate interests: To improve our services and communicate effectively
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with tax and regulatory requirements

5. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers and subcontractors who assist in delivering our services
• Payment processors for secure transaction handling
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality agreements

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments
• Staff training on data protection
• Access controls and authentication measures

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data (in certain circumstances)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at info@millermoves.co.uk or 07583 006 010.

8. Cookies

We use cookies to enhance your website experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality and cannot be disabled.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, typically for 7 years for business records or as required by law.

10. Contact Information

For questions about this Privacy Policy or our data practices, contact:

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.